Last Updated: 05/12/2026

At Lewd Lube, we aim to get your order to you quickly and discreetly. Please review our shipping policy below for details on rates, processing times, and delivery options.

Discreet Shipping, Duh

We ship your order in plain packaging with a sender name of “L.L. Products” because we know you don’t want the whole neighborhood finding out you’re doing things with aliens, unicorns, or worse, making an unpublic part of your body glow in the dark. But hey, we’re not responsible if you forget to close the curtains. What happens inside is your business (and probably someone’s fantasy)

Free Shipping

We offer FREE standard shipping on all U.S. orders of $75 or more before taxes and discounts.

US Shipping Rates & Delivery Times

For orders under $75, shipping rates and shipping times will be calculated at checkout based on your location and selected shipping method. 

🚚 All orders are shipped discreetly in plain packaging for your privacy.

International Shipping

Yes! We now ship internationally. 🌍

At this time, Lewd Lube does not collect or pay VAT, customs duties, or import taxes, so international customers are responsible for any additional fees charged by their country upon delivery. This will remain the case until our checkout system is updated to collect these fees automatically.

Processing Location & Times

All orders are shipped direct from our Kyle TX, USA location.

• Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays).
• Orders placed after 3 PM (CST) may be processed the next business day.
• You will receive a confirmation email with tracking information once your order has shipped. Please check your SPAM folder if you did not receive the confirmation message.

International Shipping

We offer international shipping, however we do not pay any VAT or import tax on your behalf. For shipping options please add a product to the cart and go to checkout to get an estimate.

Delayed Shipments

If your shipment appears stuck (not moving) for more than 7 days, please contact us to open an investigation. We do no issue refunds or replacements until the investigation has been completed and the package is confirmed lost, unrecoverable, or is returned to us.

Lost, or Stolen Packages

Once your order is shipped it is in the hands of the carrier. We are not responsible for lost or stolen packages.

It is the customers responsibility to provide a safe and secure location for delivery. If you have concerns about package theft or mis-delivery in your area, we recommend making arrangements in advance with the post office, UPS store, or other local mailing service stores to request the carrier hold the package at their local office, or request they provide a locker delivery address that you can enter in the shipping address at checkout.

If the carrier shows that your package was delivered but you do not have it in your possession, please follow these steps:

• Check with your leasing office or mailroom if you live in an apartment complex.
• Check with neighbors in case it was handed to the wrong address.
• Contact the office of the carrier closest to your location directly with your tracking number and request that they open an investigation. In many cases they can use GPS to determine where a package was last delivered, which can be helpful in cases where it was delivered to the wrong address which happen from time to time. This is not something we can do for you, as they may ask questions about your address and other things that we do not have the information for.
• If the carrier is USPS, and they indicate that they have delivered it, the next step is to file a Domestic Claim which you can do here so that they can do an investigation. The USPS indicates that if less than 15 days have gone by they may reject your search request.

We are a small business and the help we can offer is very limited. We cannot file claims on your behalf and we cannot replace or refund orders that show as delivered. Once a package is marked delivered by the carrier, it is considered delivered from our end as well.

FRAUDULENT CHARGEBACK POLICY

Any chargeback filed for an order that shows as delivered will be disputed and we may potentially seek reimbursement through legal means

Statement of Policy:

To protect our business and keep prices low for honest customers, Lewd Lewb (DBA under Sensual Signature LLC) maintains a zero tolerance policy for “Friendly Fraud.” Fraudulent chargebacks are treated as a breach of contract.

Action Taken:

In cases where a chargeback is filed for goods that have been successfully delivered (as confirmed by carrier tracking), we reserve the right to:

• Submit evidence of delivery and other evidence of legitimate orders to the financial institution.
• File a criminal report for theft by deception or coercion with local law enforcement and the FBI (IC3), where applicable.
• Initiate a small claims lawsuit in our local jurisdiction to recover the product cost, chargeback fees, and any associated legal or administrative expenses.
• If a financial institution approves a fraudulent chargeback despite proof of delivery, the bank will be reported to the FTC and CFPB for enabling unfair business practices and failing to prevent fraud. This action aims to force the institutions compliance department to address the facilitation of civil theft as at a federal level.
• Your account will be restricted from making future purchases on this website, as well as any of our other ecommerce websites under Sensual Signature LLC and other holdings by the founder.

Order Issues & Support

If you have any questions about your shipment, please contact us at:

📧 customerservice@ lewdlewb.com

Check your SPAM folder if you do not hear back from us in 24 hrs!

Thank you for choosing Lewd Lube!